Return and Refund Policy

CHANGE, CANCELLATION AND RETURN OF ORDERS.

Change

The customer may change an order if it has not been shipped. For any changes, you should notify us as soon as possible by e-mail at lopd@barbarafdelbas.es, indicating the desired changes.
These changes by the customer are not allowed when the product is custom-made, personalized or according to the customer’s instructions.

Cancellation

Orders may be cancelled in whole or in part up to 72 hours before the agreed date of receipt. For any cancellation of the order, you must notify us as soon as possible by e-mail to lopd@barbarafdelbas.es.
If the cancellation is made within the aforementioned period, no penalty will be applied to the customer. In the event that the cancellation is made after the 72 hours agreed for its receipt, the customer will not be able to cancel the order, or, if applicable, will have to pay a surcharge as a result of a cancellation after the deadline.
In case of cancellation of an order once it has been confirmed and shipped, the customer will be responsible for the shipping and handling costs incurred.
Cancellation of orders placed by the customer is not allowed when the product is custom-made, personalized or according to the customer’s instructions.
As a consequence of the cancellation with the right to reimbursement, the amount of the purchase will be refunded using the same means of payment used for the initial transaction, unless expressly provided otherwise.
For credit cards, the amount will be refunded at the end of the monthly billing period. The exact date of reimbursement depends on the credit card agreement between the bank and the customer. The reimbursement through a bank transfer will be made within seven working days or, if applicable, in accordance with the stipulations of the corresponding bank.
Any difference in amount between the original order and the modified order will be processed following the procedure corresponding to the chosen payment method. The costs of return and reshipment will not be borne by DRA. BÁRBARA FERNÁNDEZ DEL BAS.
For her part, DRA. BÁRBARA FERNÁNDEZ DEL BAS may not substitute a product or product model without prior consultation with the customer. In the event that, for reasons beyond the control of DRA. BÁRBARA FERNÁNDEZ DEL BAS, the supply of the order is not possible, the customer will be offered the possibility of exchanging it for a substitute product of similar characteristics, granting the right to cancellation of the order by the customer.

Return of orders.

Orders may be returned within 14 days from the date of purchase, and to do so, the Customer must contact DRA. BÁRBARA FERNÁNDEZ DEL BAS via e-mail lopd@barbarafdelbas.es.

Conditions for return.

• No return of orders placed by the customer is allowed when the product is custom-made, personalized or according to the customer’s instructions.
• The product must not have been used and must be returned in the original packaging in which it was received, as well as the original labels and stickers. Products that have been modified cannot be returned.
• The customer must have the purchase invoice. If you do not have it, it must be in the DRA database. BÁRBARA FERNÁNDEZ DEL BAS.
• The customer shall be responsible for the shipping costs in case of return, which shall be paid directly to the carrier at the time of collection. Any material received freight collect will not be collected.
• The item to be returned must be properly packaged for return.
• The shipping costs of the order will not be reimbursed.

The following shall be causes for return of products:

1. That the product does not comply with the characteristics of the data sheet shown on our website. In this case, the amount of the product will be refunded except for shipping costs. This reimbursement will be made to the means of payment used by the customer by means of reimbursement.
2. The product comes from a defective origin. In this case, we will proceed to exchange the product for an equal one once the product to be returned has been received. DRA. BÁRBARA FERNÁNDEZ DEL BAS will be responsible for the return and reshipping costs.

Once we receive the merchandise in our warehouse, and verify that the item complies with the return conditions required, we will proceed to integrate the amount of the purchase in the same payment method that has been made.